Terms & Condition
1. Order Acceptance
Buyer receipt of an electronic or other form of order confirmation does not signify our acceptance of buyer’s order, nor does it constitute confirmation of our offer to sell. Will Jaya reserves the right at any time after receipt of your order to accept or decline your order for any reason. Will Jaya also reserves the right at any time after receipt of buyer’s order, without prior notice to buyer, to supply less than the quantity you ordered of any item. All orders placed must obtain approval with an acceptable method of payment, as established by Will Jaya’s credit and fraud avoidance department. Will Jaya may require additional verifications or information before accepting an order.
2. Pricing and Availability Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability and price stability, Will Jaya reserve the right to withdraw any product Will Jaya advertise and change prices without notice. Listings on this website are not an offer to sell goods; rather, they are advertisements to receive offers. The price is for online purchases only.
3. Typographical Errors
The information shown at this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein. Any technical assistance or advice offered on this website in regard to use of the products, setup, configuration, and compatibility is given as an accommodation to customers. Will Jaya will not be held liable for the content or the customer's use of such technical assistance or advice, nor will any statement made by any sales representative in connection with the products or services constitute a representation or warranty, express or implied. Will Jaya offers a wide selection of server components and great flexibility in build-to-order server products. Buyer determine, at buyer’s sole discretion, product and component selection. Will Jaya is not responsible for any incompatibility issues. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, Will Jaya has the right to refuse or cancel any orders placed for products listed at the incorrect price. Will Jaya has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Will Jaya will immediately issue credit to your credit card account in the amount of the charge.
4. Purchase Price
The Buyer agrees to pay the total purchase price as specified on the front of the Sales Order, Order Confirmation or Invoice document. In addition, the Buyer agrees to pay any sales or other taxes levied on or measured by such purchase price, or arising from the use of the product(s) and any parts or maintenance supplied, including without any limitation, any additional sales, use, gross receipts, privilege, excise, and personal property taxes unless specified in writing on this document.
Delivery shall take place at Will Jaya unless otherwise specified in writing on this document.
The Buyer shall inspect the product(s) at delivery and shall notify Will Jaya of any defects or discrepancies within one day of receipt of product(s).
7. Will Jaya Standard Server System Limited Warranty
Will Jaya committed to supplying its customers with the highest quality, services and products. Will Jaya warrants all Systems built by Will Jaya to be free from defects in materials and workmanship for a period of three (3) year from the date of invoice or otherwise stated different in the invoice. Damages incurred in shipping the products from Will Jaya to customer are included in this warranty provided those goods are shipped using the freight carrier accounts of Will Jaya. This warranty is non-transferable, except as approved by Will Jaya. Our three (3) year Standard Server System Warranty includes:
• Help Desk Assistance plus Service Management
• 36-month parts and labor
• 8:30 am to 5:00 pm(PST) Monday to Friday
• One way ground shipping cost
If our technical support team identifies a failed component in a system under warranty, the component will be sent to the manufacturer service for repair and then shipped back to buyer upon completion of the repair.
Complete systems order. Complete Systems order are customized and built-to-order. The components buyer select for system will be assembled and tested by trained staff. Customized systems and built-to-order server systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the server system.
Buyer order must be charged in full before Will Jaya begin building server systems. Please note that once an order is charged, it cannot be changed or canceled.
Warranties do not apply to any failure or defect caused during shipping or by misuse, mishandling, abnormal or unusually heavy use, neglect, abuse, alteration, improper installation or maintenance, unauthorized repair or modification, improper resting, or external accidents of the product, such as, but not limited to, excessive heat or humidity, power failure, power surges, or acts of god/nature. All Will Jaya warranties will be void if the serial number and/or date code on the product is broken or removed. Will Jaya provides no guarantee, expressed or implied, that all goods are delivered free from any infringement claims of any third party.
8. Will Jaya Standard Parts Limited Warranty
All parts orders are covered under their respective manufacturers' warranties with Will Jaya as executor, where possible. Will Jaya provides, from the date of invoice, a one-year limited warranty All parts sold by Will Jaya are not manufactured by Will Jaya. The products may, however, be covered by a manufacture warranty, service, and support policy (if present). All parts orders are covered under their respective manufacturers' warranties. Will Jaya will send the parts directly to manufacture service for repair or replace. Physical damage voids all warranties.
Will Jaya will not warrant any product which has been subjected to improper freight handling/shipping, abuse, neglect, or unauthorized repair or installation. If Will Jaya determines, in its sole discretion that the returned item(s) was/were abused, neglected or otherwise damaged by the Buyer and/or end user, Will Jaya reserves the right to be reimbursed for all of its costs incurred in repairing or replacing such item(s). The applicable Will Jaya warranty also will not cover components not installed by Will Jaya, or product(s) with broken warranty seals or assembly traces.
WILL JAYA HEREBY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE FOR ALL SALES OF GOODS, AND ALL WARRANTIES OTHER THAN THOSE WARRANTIES PROVIDED BY WILL JAYA IN WRITTEN FORM. WILL JAYA IS NOT LIABLE AND SPECIFICALLY DISCLAIMS ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS OR DOWNTIME. WILL JAYA’S LIABILITY IS LIMITED TO THE COST OR REPAIR OF THE PRODUCT, NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY.
9. Software / Operating System
Every third party products you buy from willjaya.com is backed first by the product manufacturer's warranty. This warranty is limited to the original purchaser and is not transferable to anyone else.
Due to licensing and copyright laws, we do not accept returns or exchanges on any software products. Terms and conditions may vary by product or manufacturer. Will Jaya will assist buyers whenever possible in gaining satisfaction from product manufacturers. For assistance in exchanging a defective product, please contact our RMA department.
All products return required a Return Merchandise Authorization (RMA) number by contacting Will Jaya Technical Support or Customer Service.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by Will Jaya as following:
• Any product not purchased from Will Jaya
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals
• Any product that exhibits physical damage
Adding or changing components without the concurrence of Will Jaya technical support may void this warranty.
11. Return to Depot
In the event of a failure, please contact Will Jaya Support via email at support@WillJaya.com, or by calling 909-869-7677. When you report the hardware issue we will open a support ticket. You will then need to package the hardware and send the entire product to us for repair. The product will be repaired or send to manufacture service by Will Jaya, then returned to you.
Component must be in new, unused condition and include all complete parts, accessories, manuals and complete original factory packaging. A minimum restocking fee of 15% will be charged for all non-defective returns. Will Jaya is not responsible for damage to merchandise not shipped in complete original factory packaging.
12. Special Order Components and Non-standard configurations Server Systems (Customized Configurations)
Both Special Order Components and Non-standard configurations orders are placed based on specific requirement and approved specification by customer. Special Order Components and Non-Standard Configurations are non-refundable and non-cancellable. Special order items will be handled in accordance with the manufacturer’s warranty and return policies.
13. Quantity Purchases
Will Jaya is more than happy to fill your order for a quantity of five (5) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
Will Jaya does not warrant damage due to external causes including, but not limited to, accident, abuse, misuse, problems with electrical power, adverse environmental conditions, usage not in accordance with intended purpose of product, and failures caused by use of parts and components not supplied by Will Jaya. Will Jaya products are not warranted, implied or otherwise, as to their merchantability or fitness for a specific purpose.
External accessories and devices (including, but not limited to, monitors, keyboards, mice, tape drives, rack accessories, networking devices) are warranted only by the original manufacturer's policy.
RAID Controller Battery Backup Unit (BBU) modules are covered under their manufacturer's original warranty.
Alteration or removal of the serial number voids this warranty.
Adding or changing components without the concurrence of Will Jaya technical support may void this warranty.
Operating systems and software are not covered under warranty, though we will make a good faith effort to resolve such issues.
15. Return for Credit
All sales returns must be processed through Will Jaya Technical Support or RMA Departments. An RMA number will be issued for all credit returns. To receive credit, Will Jaya must receive product(s) within 10 days from the invoice date. A minimum restocking fee of 15% of the total invoice price will be charged for all merchandise returned. Shipping fees Special order items and custom configure server system are non-refundable and non-cancellable. Returned merchandise for credit OR otherwise in accordance with Will Jaya's RMA policies, will not be accepted unless product(s) is unused and packed in the original container with complete parts, manuals, and accessories, and must be received in reasonable condition after shipping.
16. Damaged on Arrival (DOA)
For all DOA products, the Buyer is required to call for an RMA number within seven days of the receipt date.
17. Lead Time of Service
All repair and replacements are subject to manufacture lead time. Will Jaya will ship to manufacturer for service within 72 hours of receipt. All shipments returned to the Buyer will be by UPS Ground. The Buyer is responsible for the difference in freight charges if the shipping instructions require express delivery.
18. Cross Shipment
Cross-shipment of warranty replacement product(s) is limited to the first 10 days from the invoice date and is subject to prior credit arrangements with Will Jaya.
All order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.
20. Not Sufficient Funds
The Buyer will be charged $30.00 for each NSF or canceled check.
21. Interest Charges
Interest charges of 18% per annum (0.05% per day) or the maximum as permitted by law will be charged for past due account balances.
22. Collection Cost
The Buyer agrees to pay to Will Jaya all costs related to the collection of any sum due, including overhead allocated to employee effort and collection fees, legal fees, court costs, expenses incurred, and reasonable attorney's fees.
23. Shipping and Cancellation Policy
Will Jaya generally do not ship to PO Boxes, APO/AFO and places outside the United States.WILL JAYA INC WILL ONLY SHIP TO A VERIFIED BILLING ADDRESS.
Please contact our sales department for more shipping information. We do not ship to third party addresses unless that address is known and can be verified by the credit card issuing bank. Will Jaya is not responsible for any goods damaged during the time of transit. Buyer is responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Will Jaya will make every effort to deliver on time. However, Will Jaya will not be held liable for delays or lost shipments. The applicable state tax will be added to the purchase. Return, Repair, Exchange and Credit Policy
This document constitutes the entire agreement between the Buyer and Will Jaya. It is intended as a complete and exclusive statement of the terms used in this agreement and no course of prior dealing between the parties and usage of trade shall be relevant to supplement or explain any item used in this agreement. No agent, employee or representative of Will Jaya has any authority to bind Will Jaya to any affirmation, presentation, or warranty concerning the product(s) sold under this agreement, unless the same is included within this written agreement. This agreement may be modified or rescinded only by a written instrument signed by the parties hereto or by their duly authorized agents. Waiver by Will Jaya of any provision hereof in one instance shall not constitute a waiver as to any other instance.